Returns and complaints

Withdrawal from the contract

If you are a so-called privileged buyer, that is:

A) consumer

or

B) a natural person for whom the contract you have concluded with us is directly related to your business, but is not of a professional nature for you

- as a general rule, you have the right to withdraw from a contract concluded at a distance.

You can withdraw from the contract by submitting a statement of withdrawal to us, e.g. by e-mail sent to the following address: shop@4-safe.shop.pl.

You can withdraw from the contract within 14 days.

The running of the fourteen-day period for withdrawal from the contract begins from the taking of possession of the goods by you or a third party other than the carrier designated by you, and in the case of a contract that includes multiple goods that are delivered separately, in batches or in parts - from the taking of possession of the last good, batch or part.

To meet the deadline it is sufficient to send the statement before its expiration.

Return the returned goods to us immediately to the address: 4 Sienkiewicza St., 63-400 Ostrów Wielkopolski, but no later than within 14 days from the day you have withdrawn from the contract.

We will return the payments made by you immediately according to the rules indicated in the Terms and Conditions of the store, but no later than within 14 days from the day we receive your statement of withdrawal from the contract.

If we have not offered to collect the goods from you ourselves - we may withhold reimbursement of the payment received from you until we receive the goods back or you provide proof of their return - whichever event occurs first.

Remember that the right of withdrawal from a contract concluded at a distance does not apply to you, among other things, with regard to the contract:

• in which the object of performance is a non-refabricated good, produced to your specifications or serving to meet your individualized needs;
• in which the object of performance is goods that are perishable or have a short shelf life;
• in which the object of the service is goods delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery;
• in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery.

For details on cancellation, please refer to our Store Terms and Conditions.

Complaints

The following content applies to the so-called privileged buyer. If you are not one, take a look at our Store Regulations for detailed information on complaints.

In case we improperly implement the contract concluded with you, you have the right to file a complaint - preferably to the e-mail address: shop@4-safe.shop.pl or by mail to 4 Sienkiewicza Street, 63-400 Ostrów Wielkopolski.

As a rule, we are liable for the lack of conformity of the goods with the contract, existing at the time of delivery and revealed within two years from that time.

Under the provisions of the Law on Consumer Rights, you can demand in such a situation:

a) replacements

or

b) repairs to goods.

In some cases, you may also:

a) cancel

or

b) make a statement on price reduction

- For details in this regard, please refer to our Store Terms and Conditions.